WHY WE ARE THE CHAMPIONS
Explore commonly asked questions about our Epic Cookies
We Now Ship Monday to Thursday!
- Order on Monday, Tuesday, or Wednesday for dispatch on the next working day.
- Orders placed from Thursday to Sunday will be dispatched on Monday.
Our cookies can be stored at room temperature for 7/10 days from the day you receive them. This excludes any cheesecake cookies, for these, pop them in the fridge and consume within 3 days.
For the best experience, we recommend heating cookies in the oven for 5/7 minutes at 170 degrees. Alternatively, you can warm them up in the microwave for 30 seconds.
Each cookie contains 850 - 900 calories.
DPD will send you a one hour time slot for when your cookies will be delivered. You can also track your order via the link DPD will send to you via email.
We dispatch orders from Monday to Thursday via next-day delivery within the UK Mainland. So you should receive your order on Tuesday, Wednesday, Thursday or Friday depending on when you order.
For certain orders, depending on your location, they will be sent via Royal Mail and this can take longer than 24 hours.
Our bakery is based in the beautiful countryside of Leicestershire, near the Whissendine Village.
Certainly! You can choose the "pick up" option at the checkout on our website.
Currently, we only sell online, however, we have plans to open physical stores in the very near future.
We offer worldwide shipping, excluding Europe due to Brexit limitations.
We welcome custom cookie orders for any flavours. Feel free to reach out to us for a personalised quote.
Please email us at hello@cookiechampions.com and we will try our best to help, however, this may be difficult during busy times and holidays.
Contact us via email and if we have the requested cookie in stock, we will be able to add it to your existing order.
Yes, you can adjust your delivery address if you contact us soon after placing your order.
If you have any issues with your order, please email us on hello@cookiechampions.com and we'll gladly assist you!
Absolutely! You can freeze our cookies for up to 6 months (if you have the willpower to not devour them in the first few days!
Our cookies are suitable for vegetarians.
Our cookies are Halal.
Our cookies are alcohol-free.
We proudly introduced our Vegan range in January 2024, featuring "White Kinder," "Biscoff Baby," and "Oreo Brownie."
Our cookies can be stored at room temperature for 7/10 days from the day you receive them. This excludes cheese carrot cake “What’s Up Doc” and cheesecake cookie “Velvet Dream.” For these 2, pop them in the fridge for up to 3 days or freeze.
For the best experience, we recommend heating cookies in the oven for 5/7 minutes at 170 degrees. Alternatively, you can warm them up in the microwave for 30 seconds, adjusting based on the strength of your microwave.
Thaw your cookies by letting them sit at room temperature for a few hours or overnight in the fridge. If you're in a rush to try your delightful cookies, use the microwave for quick defrosting. Place the cookie on a plate and microwave repeatedly for 30 seconds until fully thawed.
Each cookie contains 850 - 900 calories.